Showing posts with label spinvox. Show all posts
Showing posts with label spinvox. Show all posts

Tuesday, March 03, 2009

Skype makes a small ripple, but no Splash with new VM features.

Over a year ago, I talked about a Skype/Spinvox deal and I was admittedly lukewarm to the idea. I have been critical of Skype's Voicemail Strategy (VM) and I think for good reason.

Skype's VM service is proprietary and closed, this severely limits its usefulness, and for some reason Skype refuses to add any significant resources to this feature. You can't listen to a Skype VM message unless you are logged into your client. It has remained unchanged for the better part of 3-4 years, until now.

Today, Skype has made some 'upgrades?' to this service - announced @ Ecomm (I think) Skype has (finally) integrated with the Spinvox API, and now allows Voice to SMS transcribing of your messages for a cost of .25cents PLUS the cost of up to 3 SMS messages depending on the length of the transcription. There is no email option (which would be trivial to add) so you have to pay the piper twice. I don't think this will be very significant in the long term, it is far too expensive, and the nature of Skype's VM service limits its usefulness anyway.

The other news regarding Skype's VM feature upgrade, is the ability to receive txt ($) and email (free) alerts that you have a VM waiting for you. This is a welcome upgrade, but frankly still falls far short of what would be expected of a Voice 2.0 service today. You can also call a Skype to Go number to listen to your VM if you live one of the 11 countries that has Skype To Go numbers.

I am (I think) rightfully critical of Skype's VM strategy. In other posts I have asked for the following as a minimum.

A web interface and portal of my messages would really tie me to Skype as a communication tool, even when I am not logged onto the p2p. Every other VoIP solution currently offered in NA/or the world provides this basic form of Unified Messaging.

Personally I wouldn't pay for the SpinVox solution, if it was free I would probably use it - I imagine more text/SMS centric people will think differently. But as a member of the Blackberry faithful I would rather just get an attachment sent to my mobile/email, that I can then store and forward a la' Apple's new Visual VM for the iPhone.


Messaging could be major area for revenue @ Skype, they have the ability to create something much better than what Google offers with Grandcentral, and users will gladly pay! I don't know why; but they dip their toes into the messaging pool, rather than cannon balling off the high dive. They need to make a huge splash, not a ripple.

Jim Courtney's thoughts here:

Skype Voicemail to Text via SpinVox: Tell Me Why?

Sunday, February 11, 2007

Skype and Spinvox... I guess it's sort of cool

via Andrew Watson @ The Independent

According to a news story from The Independent, Skype has announced a deal with Spinvox which is a UK based company with a reported 130K users. Spinvox converts voicemail (VM)messages to text messages that are then delivered to the users mobile phone. This will be handy for avid Skype users who (at this point) don't have a method of retrieving voicemail from any source other than the Skype client.

I am lukewarm to this service, mostly as Skype seems to have jumped a big step in the evolution of VM. Simply having the VM messages delivered as mp3/wav attachments via email would be a welcome addition for Skype VM. Currently messages are proprietary in nature and only available through the Skype p2p network, which to be blunt - sucks - and is a huge limiting factor to Skype VM adoption and usage. A web interface and portal of my messages would really tie me to Skype as a communication tool, even when I am not logged onto the p2p. Every other VoIP solution currently offered in NA provides this basic form of Unified Messaging.

Personally I wouldn't pay for the SpinVox solution, if it was free I would probably use it - I imagine more text/SMS centric people will think differently. But as a member of the Blackberry faithful I would rather just get an attachment sent to my mobile/email, that I can then store and forward a la' Apple's new Visual VM for the iPhone.

There is no mention of the deal on Skype's website as of this writing, but I will update if they release a press statement regarding SpinVox.